Frequently Asked Questions (FAQ)
Have a quick question? Here are the most common questions and answers compiled from guest stays over the years.
🛌 Bed Setup, House Rules & Atmosphere
Section titled “🛌 Bed Setup, House Rules & Atmosphere”What is the bedroom and bed layout?
Section titled “What is the bedroom and bed layout?”- Master Bedroom: Features a comfortable double bed with wardrobe storage.
- Second Bedroom: Includes a single bed plus a comfortable day bed (ideal for teenagers, children, or friends).
- Both apartments (38M and 24M · “My Asia”) share an identical two-bedroom floor plan.
Is Aguas Verdes suitable for nightlife, parties, or stag/hen groups?
Section titled “Is Aguas Verdes suitable for nightlife, parties, or stag/hen groups?”No. Aguas Verdes is strictly a tranquil, natural sanctuary.
- There are no nightclubs, discotheques, party venues, or bars in or around the valley.
- The community consists primarily of permanent residents, nature lovers, and retirees who value deep peace and quiet.
- Strict quiet hours apply after 9:00 PM (21:00). Parties, loud music, and excessive noise are strictly prohibited and will result in cancellation of the stay. It is ideal for couples, families, remote workers, stargazers, and travelers looking to disconnect.
What is the online Spanish ID check-in requirement?
Section titled “What is the online Spanish ID check-in requirement?”In strict compliance with Spanish Law (Real Decreto 933/2021 on traveler registration), all guests aged 14 and above must complete a brief online ID check-in prior to arrival. It takes only 2 minutes per person and ensures smooth, contactless self check-in.
📶 Internet, Wi-Fi & Mobile Coverage
Section titled “📶 Internet, Wi-Fi & Mobile Coverage”Why does my mobile phone have zero reception in the valley?
Section titled “Why does my mobile phone have zero reception in the valley?”Aguas Verdes is sheltered by ancient volcanic hills on the rugged west coast. Cellular signals drop significantly or cut out completely on the final descent.
- The Solution: As soon as you connect to the apartment Wi-Fi, enable “Wi-Fi Calling” in your phone settings (Settings → Cellular → Wi-Fi Calling). This lets you send SMS and make standard voice calls with crystal clarity over our internet.
What internet speeds are provided?
Section titled “What internet speeds are provided?”We provide symmetric 1 Gbps high-speed fiber broadband (38m.aguasverdes.es / 24m.aguasverdes.es), perfectly suited for 4K video streaming, Zoom video calls, and remote work.
What happens if there is a regional internet outage?
Section titled “What happens if there is a regional internet outage?”In the rare event that the island’s primary fiber line (Movistar) experiences downtime, we provide an uninterrupted, UPS battery-backed Starlink satellite backup (starlink.aguasverdes.es). Details and live status are available at starlink.aguasverdes.es.
🚰 Water, Groceries & Dining
Section titled “🚰 Water, Groceries & Dining”Can I drink the tap water or use it in the coffee machine?
Section titled “Can I drink the tap water or use it in the coffee machine?”No. Tap water across Fuerteventura is desalinated seawater. While safe for washing dishes and showering, it has a high mineral taste. Always purchase 5-liter or 8-liter bottles of mineral water at the supermarket for drinking, cooking, tea, and coffee.
Why is shopping on Saturday so urgent?
Section titled “Why is shopping on Saturday so urgent?”Almost all major supermarkets on Fuerteventura are shut tight on Sundays. If your flight arrives on Saturday (especially late afternoon/evening), your absolute first stop must be a supermarket before heading to the coast.
Where is the best supermarket stop on the drive from the airport?
Section titled “Where is the best supermarket stop on the drive from the airport?”Take the FV-2 motorway south toward Caleta de Fuste and exit at the giant blue-and-yellow IKEA sign at Polígono ZEC / Costa de Antigua. You will find a large Mercadona and Lidl practically next door to each other with huge, free parking lots.
Is there food or dining in Aguas Verdes?
Section titled “Is there food or dining in Aguas Verdes?”Yes! There is a wonderful family-run restaurant right inside the urbanization, widely celebrated as one of the best authentic Canarian restaurants on the island.
- Insider Tip: Tell the staff you are staying at Bart’s apartment!
- Note on Hours: It operates only a few days a week, so make sure to stock your kitchen for other nights.
🚗 Getting Here & Directions
Section titled “🚗 Getting Here & Directions”Do I really need to rent a car?
Section titled “Do I really need to rent a car?”Yes, 100% essential. There are no public buses, shuttles, or train lines serving Aguas Verdes. Renting a car at the airport (e.g. Cicar or AutoReisen) is the only practical way to reach the property and explore the island.
Why must I enter the GPS destination before leaving the airport?
Section titled “Why must I enter the GPS destination before leaving the airport?”Because cellular coverage disappears on the final descent down the valley, your navigation app will fail to load if it relies on a live internet connection. Set the GPS coordinates while you are still at the airport or supermarket:
- Google Maps: Apartment Location
- what3words Door: ///advertise.restarting.commenting
What does “the tarmac ends” mean?
Section titled “What does “the tarmac ends” mean?”The well-maintained asphalt road ends right at the entrance of Urbanización Aguas Verdes. If you suddenly find yourself driving on a bumpy gravel track toward the ocean (Playa del Valle), you have passed the entrance by about 100 meters. Simply reverse or turn around and take the paved entrance on your right into the complex.
Where do I park?
Section titled “Where do I park?”Free parking is located approximately 30 meters from the apartment entrance. Drive through the urbanization and follow the internal road uphill toward the upper parking bays.
🔑 Check-In, Lockboxes & Late Arrivals
Section titled “🔑 Check-In, Lockboxes & Late Arrivals”How do I get inside the apartment?
Section titled “How do I get inside the apartment?”We operate a self check-in system with a primary key safe mounted beside the front door, and a backup key safe located near the terrace stairs. Both use the identical 4-digit code sent via your Airbnb/booking message on your arrival day.
What if I arrive late at night after dark?
Section titled “What if I arrive late at night after dark?”Message Bart in advance! We have smart lighting installed along the walkway and can remotely turn on exterior entrance path lights to comfortably guide your steps to the front door.
Why do you ask for my estimated arrival and departure times?
Section titled “Why do you ask for my estimated arrival and departure times?”- Ensures turnover cleaning and inspection are 100% complete.
- Ensures the electric water heater (termo) is switched on and fully hot.
- Ensures external security cameras are disabled before you step foot on the property, and re-enabled only after you depart.
⚡ Electricity, Amenities & Practical Living
Section titled “⚡ Electricity, Amenities & Practical Living”Why did the power cut off, and how do I fix it?
Section titled “Why did the power cut off, and how do I fix it?”Aguas Verdes is connected to an older regional community electrical grid. Running multiple high-draw appliances simultaneously (e.g. oven + induction hob + washing machine + hot water heater) can trip the main circuit breaker.
- Fix: Switch off one high-power appliance, go to the breaker panel by the front door, and flip the tripped switch back up.
What is the towel etiquette?
Section titled “What is the towel etiquette?”- ⚪ White Towels: For indoor bathroom/shower use only. Please do not take them outside.
- 🟡 Colored Beach Towels: Provided specifically for the swimming pools, beach, and natural rock pools.
Where do clothes dry fastest?
Section titled “Where do clothes dry fastest?”Due to coastal air currents, clothes dry significantly faster on the front washing line and wall hooks than on the back terrace.
- Wind Safety: Always use clothing pegs, and place the provided bricks on the base of portable drying racks so gusts do not blow them over.
What should I know about the local island environment and insects?
Section titled “What should I know about the local island environment and insects?”Our apartments are professionally cleaned and well-maintained, but remember that Aguas Verdes sits directly within a pristine, protected subtropical nature reserve that is a natural habitat for diverse island wildlife and insects.
To ensure outdoor nature stays outdoors:
- Store food sealed: Keep bread, fruit, and snacks in airtight containers or inside the refrigerator.
- Keep surfaces clear: Wipe crumbs and sweet drink spills promptly after preparing meals so curious outdoor ants are not invited inside.
- Supplies if ever needed: As a standard household precaution, insect deterrent supplies are discreetly stored away out of sight (under the sink and in the upper kitchen cupboard) if ever needed.
🏊 Pools, Tides & Activities
Section titled “🏊 Pools, Tides & Activities”Are the community swimming pools open?
Section titled “Are the community swimming pools open?”Yes, the two community pools are open 24 hours. There is no lifeguard on duty (swim at your own risk). Strictly no glass bottles or containers anywhere near the pool area, and no diving.
When is it safe to swim in Los Charcones (the natural pools)?
Section titled “When is it safe to swim in Los Charcones (the natural pools)?”Only during low tide or falling tide with calm swell.
- Never enter the natural pools at high tide or during high swell (>1.5m), as Atlantic waves surge violently over the outer reefs.
- Always wear rubber-soled water shoes (escarpines) for sharp volcanic lava rock and sea urchins.
- Check the Live Fuerteventura Tide Table before heading down.
👯 Traveling with Friends & Direct Support
Section titled “👯 Traveling with Friends & Direct Support”Can I book both apartments together?
Section titled “Can I book both apartments together?”Yes! Our sister property 24M · “My Asia” is located in the exact same complex with an identical two-bedroom layout and a private balcony. Message Bart directly to coordinate multi-apartment stays or repeat-guest discounts!
How do I contact the host?
Section titled “How do I contact the host?”Reach out anytime via WhatsApp or phone: +44 7480 557 034. If any in-person issue arises with locks, water, or electricity, our local co-hosts and trusted neighbors can be dispatched to assist you promptly.